Privacy Policy and Terms of Service

Privacy Policy

This policy is intended to help you understand what information the Lake County Convention and Visitors Bureau collects and how it may be shared. By using our website, you agree with the terms stated below.

The Lake County Convention and Visitors Bureau is a 501(C)6 nonprofit organization located at 5465 West Grand Avenue, Suite 100, Gurnee, Illinois 60031.

Information Collected:

• Contact details: Name, address, telephone number, email address, etc.
• Demographic data: Age, ethnicity, gender, and household income.
• Data on how you use our website: IP address, which files and settings are accessed, and aggregate data on new and returning website visitors.
• Children’s data: This website is directed to and intended for use only by those who are 13 years of age or over. We do not knowingly collect personal information directly from any person under 13 years of age. If we are informed that it is improperly in possession of such information, it will be deleted.
• Geographic location: Use of our website on your phone.

How Information is Collected:

We collect information from you. We may collect and receive information from you, including when you use or access our website, such as when you sign up for our visitors guide or e-newsletter; and/or communicate with us by email, telephone, surveys, in writing, or social media.

We collect information automatically when you access our website. Like many websites, we may receive information generated by your activity and information automatically collected from your browser or mobile device when you use or interact with our website.

Use of Information:

• We collect and use your information so that we can operate effectively and provide you with the best experience.
• Providing services such as providing you the visitor’s guide or the e-newsletter if you elect to sign up for either or both, or providing other services you may request through communication with the Visitors Bureau.
• Marketing such as sending emails or other communications about your request regarding news and new services and providing you with relevant advertising.
• Customer support such as notifying you of any changes to our services; responding to your inquiries via email, phone, writing, or social media; investigating and addressing concerns raised by you; and monitoring and improving our customer support responses.
• Improving our services by conducting data analysis and audits; enhancing our website; identifying usage trends and visiting patterns; conducting customer satisfaction and quality assurance surveys; and determining the effectiveness of our promotions.
• Legal proceedings and requirements such as investigating or addressing claims or disputes relating to your use of our services; or as otherwise allowed by applicable law; or as requested by regulators, government entities, and official inquiries.

Sharing of Information:

We do not sell your name or other personal information to third parties. We may share information collected with third-party vendors to help us provide and improve our services; to provide you with relevant content; and for legal reasons or in the event of a dispute such as complying with a court order, subpoena, or other legal process, complying with legal, regulatory, or administrative requirements, or as otherwise allowed by applicable law.

Length of Time Information is Kept:

We will retain your personal information to satisfy the purpose of which you provided the information and for record keeping purposes. Information will be retained as long as needed for specific legal or regulatory purposes.

Security of Information:

We implement reasonable administrative, organizational, and technical safeguards, and security measures to protect personal information. Although we take these precautions, no practices are 100% secure and we do not guarantee the security of your information. Information stored in our database can only be accessed by those authorized. We offer the use of secure server with SSL encryption on our website’s domain.

Use of Cookies:

We use session and persistent cookies to collect information. We collect information about users over time when you use this website. We have third parties collect personal information through these cookies, including tracking for advertising purposes.

Other Important Information:

You have the option not to provide us with personal information. If you choose to do this, we may not be able to provide you with our services or respond to your queries. You can use the website with your cookie settings turned off on your device.

Terms of Service

Thank you for using our website. This website is provided by the Lake County Convention and Visitors Bureau, a 501(c)6 nonprofit organization located at 5465 West Grand Avenue, Suite 100, Gurnee, Illinois 60031. By using this website, you are agreeing to these terms.

Follow any policies made available within the website.

Don’t misuse this website. For example, don’t interfere with the website or attempt to access it using a method other than the interface and instructions provided.

Using this website does not give you ownership of any intellectual property rights in our website or the content you access. You may not use content from our website unless granted permission from the Visitors Bureau or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos on this website.

In connection with your use of this website, we may send you updates on the Lake County, Illinois, area, visitor guides, maps, and other information. You may opt out of those communications.

Prohibited Uses:

• Only use this website for lawful purposes and in accordance with these terms. You agree not to use our website:

  In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).

  To send, knowingly receive, upload, download, use or re-use any material which does not comply with these terms.

  To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter" or "spam" or any other similar solicitation.

  To impersonate or attempt to impersonate the Lake County Convention and Visitors Bureau, its employees, or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing).

  To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the website, or which, as determined by us, may harm the Lake County Convention and Visitors Bureau, users of the website, or expose them to liability.

• Use the website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the site, including their ability to engage in real time activities through the website.
• Use any robot, spider or other automatic device, process or means to access the website for any purpose, including monitoring or copying any of the material on the website.
• Use any manual process to monitor or copy any of the material on the website or for any other unauthorized purpose without our prior written consent.
• Use any device, software or routine that interferes with the proper working of the website.
• Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the website, the server on which the website is stored, or any server, computer or database connected to the website.
• Attack the website via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the website.

Please report any violations by emailing tourism@lakecounty.org.

TRADEMARKS

The Lake County Convention and Visitors Bureau or our parent, subsidiaries, or affiliates, or third parties from whom we have permission, own the trademarks or service marks that are used on the website. All rights are reserved. These and other graphics, logos, service marks, trademarks and trade dress of the Lake County Convention and Visitors Bureau and our licensors may not be used without prior written consent. Without limiting the foregoing, our trademarks or trade dresses may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits us.

LINKS

This website contains links to other sites and resources provided by third parties, which are provided for your convenience only and are not intended and should not be construed as any endorsement or approval of, association with or control over any such organization or site or the contents thereof. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them, and disclaim all warranty and liability as to the accuracy, completeness, suitability, or utility thereof. If you decide to access any of the third-party websites linked to our website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

LIMITATION ON LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE, OR ANY OF OUR SERVICE PROVIDERS, HAVE ANY LIABILITY ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE FOR:

PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES.

THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY SO SOME OR ALL OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Lake County Convention and Visitors Bureau and our officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorneys' fees, arising from or relating to your use or misuse of the website or in violation of these terms.

Contact us with any questions, comments, or complaints about the Lake County Convention and Visitors Bureau's data practices and terms of service by emailing tourism@lakecounty.org or writing us at:

5465 West Grand Avenue, Suite 100
Gurnee, Illinois 60031

Phone: 847-662-2700